Frequently Asked Questions
Straight answers about confidentiality, licensing, evidence, and how an investigation works.
Are my consultation and case details confidential?
Absolutely. Client confidentiality is a strict legal duty under Florida Statute Chapter 493, meaning your information is legally protected. We cannot and will not share your details, your identity, or the findings of our investigation with anyone other than you or your designated legal representative. Your privacy is our highest priority from the first phone call to the close of the case.
Is Solstice Investigations fully licensed and insured?
Yes. We operate under a Class “A” Private Investigative Agency License (Florida Agency License A 3600235) issued by the Florida Department of Agriculture and Consumer Services. Our agency and field operatives strictly adhere to the licensing, insurance, and operational standards mandated by Florida law.
Is the evidence you gather usable in court?
We can’t promise how a court will rule, because that decision belongs to the judge. What we do is conduct careful, lawful investigations and document everything with attention to chain of custody, so our work is prepared to be used in legal proceedings. We can also provide fact-based testimony about our findings, and we work with your attorney so the evidence meets their needs.
Will the person know they are being investigated?
That depends entirely on the type of investigation, but our primary objective is always absolute discretion. For physical cases, our field operatives are highly trained in covert surveillance techniques. For digital research and OSINT (Open-Source Intelligence) investigations, we utilize strict Operational Security (OPSEC) protocols. By using secured, anonymized networks and dedicated investigative environments, we ensure our digital footprint cannot be traced back to our agency or to you as the client. While no reputable investigator will promise absolute invisibility in every unpredictable scenario, our methods are specifically designed to gather the facts without alerting the subject.
Can you track a vehicle with GPS or record private phone calls?
We conduct all surveillance lawfully to ensure the evidence we gather protects you and remains usable in your case. GPS tracking can generally be utilized if you are the registered owner or lessee of the vehicle, though there are specific legal parameters depending on your situation. Regarding audio, Florida is a “two-party consent” state, meaning private conversations cannot be recorded without the permission of everyone involved. We rely on disciplined visual surveillance and lawful tracking techniques to secure the answers you need.
Can you access someone’s private bank accounts or text messages?
Private investigators do not have the legal authority to hack devices, access private text messages, or obtain protected bank records without a court order. However, we have highly effective, lawful ways to uncover the truth. We utilize proprietary, specialized investigative databases unavailable to the general public to conduct deep-level asset searches, locate business interests, and trace financial footprints to build a comprehensive picture for your case.
How long does an investigation take?
The timeline varies depending on the complexity of your situation. A comprehensive background check or asset search might be completed in a few days, while prolonged surveillance or complex family law matters can take several weeks. During your initial consultation, we will establish realistic expectations, and you will receive regular status updates through our secure client portal.
What kind of report will I receive at the end of the case?
You will receive a meticulous, objective, and professionally formatted investigative report. This includes a detailed chronological narrative, date-and-time-stamped photographic or video evidence, and copies of any supporting documentation we uncovered. Our reports are designed to be easily reviewed by you and are fully prepared for review by your legal counsel if needed.
I have done some searching online—what can you find that I can’t?
Publicly available internet searches only scratch the surface. As a licensed investigative agency, we have authorized access to restricted, proprietary intelligence platforms and advanced public records networks that the general public cannot use. Beyond just having access to the data, our real value lies in knowing how to analyze it to uncover hidden connections, undisclosed assets, and critical facts that a basic web search will always miss.
Do you only work with law firms, or can I hire you directly?
We proudly serve a diverse range of clients. While we provide extensive litigation support for attorneys and due diligence for corporate entities, we frequently work directly with private individuals navigating sensitive family, custody, or personal matters. Every client receives the same level of discipline, respect, and exactitude.
How much does an investigation cost and how do I get started?
Because every situation is unique, costs are determined by your specific objectives, the amount of field surveillance required, and the depth of records research needed. We provide a strictly confidential consultation to assess your situation, and we will outline a clear strategy and retainer requirement before any work begins. Once a case is opened, clients can track their progress directly through our encrypted client portal.
Still have a question?
Every consultation is strictly confidential. Call (954) 281-2173 or send us a message.