Privacy Policy

Last updated: October 2026

Overview

Solstice Investigations (“we,” “us”) is a licensed Florida private investigative agency (Florida Agency License A 3600235). We understand that people contact us about sensitive matters. This policy explains what information we collect through this website and our client portal, how we use it, and the choices you have.

Information we collect

  • Information you give us. When you use our contact form, call, email, or submit a case request, you may provide your name, email address, phone number, the type of service you need, and the details you choose to share.
  • Client portal information. Case requests and case updates are handled through our secure portal provided by TrackOps. Information you enter there is processed by that service on our behalf.
  • Technical information. Like most websites, our hosting and security providers may automatically record basic technical data such as IP address, browser type, and pages visited, in order to operate and protect the site.

Please do not include bank account numbers, passwords, or Social Security numbers in the contact form. We will tell you the best way to share sensitive documents.

How we use information

  • To respond to your inquiry and schedule a confidential consultation.
  • To evaluate, open, and carry out an engagement with you.
  • To operate, secure, and improve this website.
  • To meet legal and licensing obligations that apply to us.

We do not sell your personal information, and we do not use it for advertising.

Confidentiality

Information about our clients and their matters is kept confidential and shared only as needed to perform the engagement, with your written consent, or as required by law, subpoena, or court order. Our confidentiality obligations to clients are governed by Florida law, including Chapter 493, Florida Statutes.

Service providers

We use trusted providers to run our business, including website hosting and security (WP Engine and Cloudflare), email (Google Workspace), the client portal (TrackOps), and our website’s contact form software. These providers may process information only to provide their services to us.

Cookies

This website uses only the cookies needed for it to work and to keep it secure. If we add analytics or advertising tools in the future, we will update this policy.

Data security and retention

We use reasonable administrative and technical safeguards to protect information, but no method of transmission or storage is completely secure. We keep information only as long as needed for the purposes above or as required by law, and then delete or securely dispose of it.

Your choices

You may ask us to access, correct, or delete the personal information you sent through this website, subject to legal and recordkeeping obligations. Contact us using the details below.

Children

This website is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact us

Solstice Investigations, 2200 N Commerce Parkway, Suite 200, Weston, FL 33326 · info@solsticeinvestigations.com · (954) 281-2173